Basic Services
Telecommunications service (Servicio de telecomunicaciones)
Date announced
3/23/2020
Date of last update
5/31/2022
Description
The service will not be suspended during the emergency. Mobile phone users who haven't paid will be given one month to pay the debt. If they don’t, they will be granted 200 text messages, the option to recharge the mobile phone balance, and free browsing in 20 internet addresses.
Official Sources
Ministerio de Tecnologías de la información y las Comunicaciones (03-23-20). 'Decreto 464 de 2020' [https://dapre.presidencia.gov.co/normativa/normativa/DECRETO%20464%20DEL%2023%20DE%20MARZO%20DE%202020.pdf]
Ministerio de Tecnologías de la Información y las Comunicaciones (04-15-20). 'Decreto 555 de 2020' [https://dapre.presidencia.gov.co/normativa/normativa/DECRETO%20555%20DEL%2015%20DE%20ABRIL%20DE%202020.pdf]
Ministerio de Comercio, Industria y Turismo (04-15-20). 'Resolución número 19012 de 2020' [https://www.sic.gov.co/sites/default/files/boletin-juridico/Medida%20telcos-final%2021%2004.pdf].
Characteristics of the measure
Type of measure
Basic services (7)
Sphere
Access to basic services (3)
Target population
Users of telecommunications services (1) (17)
Delivery method
Cash or in-kind
Frequency / duration
Once, during the emergency
Place of delivery
Home delivery
Legal Framework
Decree 464, March 23, 2020
Decree 555, April 15, 2020
Resolution N°19012, April 2020
Responsible Institution
Ministry of Information Technologies and Communications (MinTIC); Superintendence of Industry and Commerce (SIC) (Ministerio de Tecnologías de la Información y las Comunicaciones; Superintendencia de Industria y Comercio)